SINGAPORE – DBS PayLah has resumed after hundreds of users complained about not being able to access the digital payment service on Friday morning.
The Downdetector website, which tracks service disruptions, saw an increase in complaints about DBS Bank from 7.45am.
At about 9am, there were 397 reports from DBS customers on the website.
In a Facebook post at around 10am, DBS said that access to PayLah was intermittent and advised its customers to use DBS digibank Scan and Pay, or DBS/POSB debit or credit cards for payments.
Those who were able to access PayLah and are eligible for the DBS 5 Million Hawker Meals cashback will receive their rebates by Friday, said the bank.
The cashback is an initiative by DBS that was introduced in February to support hawkers.
The $3 discount is available every Friday for the first 100,000 users for their hawker meals islandwide.
At 11.46am, DBS said in an update: “We seek your patience while we are actively working towards achieving full access to PayLah services.”
The bank said all 100,000 cashback rewards for the Hawker Meals scheme for this week have been redeemed.
In another update at 12.51pm, DBS said PayLah services returned to normal from 11.40am.
The Straits Times understands that ATM machines were unaffected.
A user commented on the bank’s Facebook page: “Can’t even log in (using) the app. People are waiting for me to make payment while queueing.
“You know how embarrassing it is? How can we ‘go cashless’ when our technology cannot keep up?”
Several users also commented on the frequent issues faced by DBS and expressed their disappointment.
This latest disruption comes less than a week after an outage that lasted more than 12 hours over the weekend.
DBS ATMs, website and cards were down last Saturday afternoon.
All banking services resumed on Sunday morning.
DBS said its investigation showed that the service disruption was caused by an issue at a data centre, which is also used by other organisations.
ST has contacted DBS for comment on the latest disruption.
