WASHINGTON – Boeing’s latest 737 Max crisis deepened after United Airlines and Alaska Airlines said they had found loose parts on multiple grounded Max 9 aircraft, raising new concerns among industry experts about how its best-selling jet family is manufactured.

US regulators grounded 171 Max 9 planes after a cabin panel blew out on an Alaska Airlines-operated flight not long after taking off from a Portland, Oregon, airport on Jan 5, forcing pilots to scramble to land the plane safely.

Alaska Airlines said late on Jan 8 that initial reports from its technicians indicated that some “loose hardware” was visible on some aircraft in the relevant area when it conducted checks of its fleet.

It was waiting for final documentation from Boeing and the US Federal Aviation Administration (FAA) before formal inspections could begin.

United, the other US carrier that flies this Boeing model with the panels, said its preliminary checks found bolts that needed tightening on several panels.

The disclosures heighten concerns about the production process of the Max 9 jets that have been grounded.

A source familiar with the matter said United had so far found close to 10 planes with loose bolts during its preliminary checks, up from an initial five first reported by industry publication The Air Current, and the figure might increase.

There are still ongoing discussions between Boeing, the FAA and the airlines on the precise inspection guidelines.

Boeing was expected to revise the guidelines it submitted to airlines earlier on Jan 8, and the FAA would have to sign off on those changes before the airlines could begin repairs, sources said.

Boeing said it was staying in close contact with Max 9 operators and would help customers address any findings during inspections.

“We are committed to ensuring every Boeing airplane meets design specifications and the highest safety and quality standards,” the planemaker said. “We regret the impact this has had on our customers and their passengers.”

Several industry insiders say airlines have started to hear passengers voice concerns about the safety of the aircraft, even though the Max 9 in question is used only by a handful of carriers.

Any prolonged concerns may increase pressure on Boeing, which has suffered from numerous production issues since the wider grounding of the 737 Max family in March 2019 that lasted 20 months, after two deadly crashes killed 346 people.

“This changes a lot because it is now a fleet problem. This is a quality control problem,” said US aircraft safety expert John Cox.

Investigators said on Jan 7 it was too early to determine the cause.

Boeing shares sank 8 per cent on Jan 8.

Flight cancellations

Its largest single-aisle model in production has a panel known as a door plug to replace an exit that would be installed on planes configured to carry more passengers. Most operators use the lower-density version with the door plug.

People familiar with the process have said the panel is fitted in two stages, first by supplier Spirit AeroSystems and later completed by Boeing. Investigators said they would examine both manufacturing and maintenance records.

Spirit shares fell 11 per cent on Jan 8.

The FAA declined to comment on the loose bolt reports.

“Since we began preliminary inspections on Saturday, we have found instances that appear to relate to installation issues in the door plug – for example, bolts that needed additional tightening,” United said in a statement.

Once the final process is approved by the FAA, inspections are expected to take several days, forcing the cancellation of numerous flights. One senior industry source said the timing was increasingly unpredictable and that the FAA, under a recently appointed leader, would be cautious.

The FAA said planes would remain grounded “until operators complete enhanced inspections which include both left and right cabin door exit plugs, door components and fasteners”.

Alaska Airlines pilots on Jan 5 turned the plane around and landed it safely, and no major injuries were reported even as oxygen masks deployed and personal items were sucked out of the plane.

“It was really important to figure out whether it was that specific aircraft from Friday night,” said Associate Professor Anthony Brickhouse, an air safety expert at Embry-Riddle Aeronautical University. “The fact that United has now found some aircraft with loose bolts, that just means that the investigation is going to be expanded.”

A diagram of the 737 Max 9 door plug posted by the National Transportation Safety Board (NTSB) on Jan 7 shows four bolts – two in the upper corners of the plug and two lower hinge brackets – that secure the plug to the fuselage.

The plug is further fastened in place by “stop fittings” at 12 different locations along the side of the plug and the door frame. Those components hold the door plug in place and prevent it from being pushed out of the airframe.

Panel found in backyard

The panel was recovered on Jan 7 by a Portland schoolteacher who found it in his backyard, NTSB chair Jennifer Homendy said.

Ms Homendy said the cockpit voice recorder did not capture any data because it had been overwritten. She again called on regulators to mandate retrofitting existing planes with recorders that capture 25 hours of data, up from the two hours required in the United States at present.

Alaska Airlines cancelled 141 flights, or 20 per cent of its scheduled departures, on Jan 8 after grounding its 65 Max 9 aircraft. The carrier said travel disruptions were expected to last until at least mid-week. United, which has grounded its 79 Max 9 planes, cancelled 226 flights on Jan 8, or 8 per cent of its scheduled departures.

Of the 171 planes covered by the FAA grounding order, 144 were operating in the US, aviation analytics firm Cirium said.

Turkish Airlines, Panama’s Copa Airlines and Aeromexico said they had grounded affected jets. Indonesia said it had suspended the use of three jets not covered by the order. REUTERS